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Updating Your Account Why create an Intuit user ID? I have an Intuit user ID already, how do I use it to purchase checks, forms, and supplies? What will happen to the ID and password I used to use to purchase checks, forms, and supplies? Where else can I use my Intuit user ID and password? Common Sign-In Issues I forgot my user ID I forgot my password I forgot my security answer I no longer have access to the email address I used when I registered Making Changes How do I change my email address? How do I change my user ID? How do I change my password? How do I change my security question or answer? Additional Sign In Help Tips for creating a user ID Tips for creating a password Tips for security question and answer I still haven’t received my password reset email My temporary access code does not work Unauthorized password change I’ve been locked out of my account Updating Your Account   Why create an Intuit user ID? How will this update benefit me? Creating an Intuit user ID will enable you to access your most-used Intuit business resources with just one user ID and password. That means fewer IDs to remember and faster access to each Intuit Web site. See which sites are included. back to top   I have an Intuit user ID already. How do I use it to purchase checks, forms, and supplies? If you already have a user ID for another Intuit site, we’ll help you link it to the Web site where you purchase checks, forms, and supplies. In just two steps you’ll be able to connect your accounts and streamline your access across Intuit’s Web sites. back to top   What will happen to the ID and password I used to use to purchase checks, forms, and supplies? After the update, your Intuit user ID and password are the only sign in information you need! back to top   Where else can I use my Intuit user ID and password? For your convenience, you can use the same user ID and password to access any service across Intuit's Web sites, including: EstimatedTaxes.com Intuit.com Intuit Checks, Forms and Supplies Intuit Developer Network Intuit Real Estate Solutions ItsDeductible Online LacerteSoftware.com My Quicken Investing Center Privacy.intuit.com ProSeries.com Quicken.com QuickBooks.com QuickBooks Billing Solutions QuickBooks Credit Check Services QuickBooks E-mail Service QuickBooks Merchant Services QuickBooks: Online Edition QuickBooks Payroll QuickBooks Support Services TurboTax.com TurboTax Online back to top Common Sign-In Issues   I forgot my user ID. How do I recover it? After the update, your Intuit user ID and password are the only sign information you need! On the sign-in screen, select the "Forgot your sign in information" link. You’ll be asked to answer your security question. If you can’t remember the answer, you can ask to have your user ID emailed to you. If you have multiple user IDs, follow these steps to recover them: On the sign-in screen, select the "Forgot your sign in information" link. After you provide your email address, we will email you your user IDs. back to top   I forgot my password. How do I recover it? Go to the "Forgot your sign in information" page. Enter your user ID and we’ll email you a temporary access code. Enter the code from the email and answer your security question. You will then be able to create a new password. back to top   I forgot my security answer. How do I recover it? If you can remember your user ID and password: Sign in. Go to My Account to update your security question and answer. If you cannot sign in, and you cannot reset your password because you cannot remember your security answer, please contact Customer Support at (866) 570-3842. back to top   I no longer have access to the email address I used when I registered. If you can sign in to your account, go to the My Account page and update your email address. If you cannot sign in and cannot access your email to complete the process of resetting your password, please contact Customer Support at (866) 570-3842. back to top Making Changes   How do I change my email address? To change your email address, sign in and go to the My Account page. back to top   How do I change my user ID? To change your user ID, sign in and go to the My Account page. back to top   How do I change my password? To change your password, sign in and go to the My Account page. back to top   How do I change my security question or answer? To change your security question or answer, sign in and go to the My Account page. back to top Additional Sign In Help   Tips for creating a user ID Your user ID should be at least 4 characters long and should not be an email address. back to top   Tips for creating a password For security purposes, your password should: Be between 6-32 characters long Include any combination of letters, numbers, and special characters such as % or # Not be the same as your user ID Not be an easy-to-guess sequence such as 12345 back to top   Tips for creating your security question and answer For the best results: Choose a question that has only one correct answer (preferably a one-word answer), so you’ll remember what the answer is. Choose a question with an answer that other people cannot easily guess. back to top   I still haven’t received my password reset email. If you just made the request, the message may have been delayed. Please wait a while and then check your email again. Also, be sure to check your junk mail folder in case the message was routed there by mistake. If you believe the message went to an email address to which you no longer have access, please contact Customer Support at (866) 570-3842. back to top   My temporary access code does not work. First, make sure that the access code has been typed in correctly. Access codes are case-sensitive, so check your keyboard to see if Caps Lock is on. If the code still does not work, you may follow the same steps to request another code or contact Customer Support at (866) 570-3842. back to top   I received an email saying I had changed my password, but I never requested a password change. If you think an unauthorized person may have accessed your account, please sign in, go to My Account, and change your password. If you have any other concerns, please contact Customer Support at (866) 570-3842. back to top   I’ve been locked out of my account. For security purposes, after 10 failed attempts to sign in to your account, our system locks you out for 10 minutes. You have two options: Try again after 10 minutes have passed Follow the steps under I forgot my password. How do I recover it? back to top